A Message from Prista Vacation Rentals: CoVID-19 (Coronavirus)
Updated – July 2nd, 2020
Myrtle Beach is Open!
- All private and public access to Grand Strand beaches are open!
- Restaurants are now able to offer indoor as well as outdoor dining. Many will also continue to provide take-out, delivery and curbside service.
- Most retail businesses are open and others are preparing to do so – some continue to operate with temporary limited hours.
- Most resort pools are now open (see below). Policies to comply with DHEC and CDC health and safety guidelines are posted.
- Many popular attractions are open. For additional information or specific details with regard to changes in hours of operation, special precautions, etc. we recommend visiting the local website and Facebook pages for those businesses.
We are looking forward to your stay!
Guests visiting the Grand Strand are requested to do so responsibly.
It is important to keep in mind that following the social distancing guidelines and healthy hygiene will help prevent the spread of Covid-19 virus. The Greater Grand Strand Promise is designed to provide clear recognition for the commitment made by businesses, visitors and residents to protect the health, safety and well-being of everyone.
Prista is pleased to participate in this initiative and encourage you to learn more about resources that are available to help visitors travel responsibly and enjoy a Better Myrtle Beach Vacation.
Our teams will fully comply with state and local ordinances and ask our guests to do the same. We are receiving guidance of health authorities, local government and industry best practices and are continuing to take the necessary precautions and additional steps to ensure the health and safety of our guests, owners and team members.
Several Grand Strand municipalities have recently passed ordinances requiring face masks to be worn in certain retail and foodservice situations:
Beach Cove Resort
Dunes Village Resort
Island Vista Resort
Magnolia Point in Myrtlewood
Patricia Grand Resort
Sandy Beach Resort
- Laurel Court
- Margate Tower
Resort Pools that are reported to be OPEN:
- Beach Cove Resort
- Caribbean Resort
- Dunes Village Resort
- Island Vista Resort
- Magnolia North at Myrtlewood
- Magnolia Place at Myrtlewood
- Margate Tower
- Patricia Grand Resort
- Sandy Beach Resort
Resort Pools that are reported to be CLOSED:
- Laurel Court and Arrowhead at Kingston Plantation (guests have access to 2 other pools within Kingston Plantation)
Please refer to the links below for answers to frequently asked questions with regard to general beach rules and ordinances.
Horry County (Kingston Plantation including Margate Tower)
North Myrtle Beach (Beach Cove Resort)
City of Myrtle Beach (Sandy Beach, Patricia Grand, Caribbean Resort, Island Vista Resort, Dunes Village Resort)
Guest Reservations, Changes and Cancellations
Our primary focus is the health and safety of our guests and team. For that reason, Prista will continue to offer flexible cancellation and payment on all new reservations, as well as rescheduling requests for guests who are unable to travel due to concerns or travel restrictions due to CoVID-19. Guests are requested to contact us directly with any questions or concerns.
Prista has a limited number of private vacation rentals available for long term guests looking to work/school from home and ‘quarantine’ at the beach.
Please contact us directly if you are interested in pricing and availability for this type of reservation.
Q. We are still concerned about traveling. What are our options to cancel or reschedule our stay?
A. Our team understands that some guests may still have concerns with regard to Covid-19 and traveling. Reach out to us directly and we can assist you with cancelling or rescheduling your reservation. Guests who are outside of our flexible cancellation policy still have options:
- 100% Refund in the form of a Guest Credit towards a future stay
When you are ready to reschedule your stay please send us an email or give us a call.
Q. Will we be able to request an early check-in?
A. In order to provide our Property Care Team sufficient time to clean and prepare each property, Prista is not able to guarantee early check access. Every effort will be made to have your vacation rental ready as soon as possible and we appreciate your patience as we all work together to provide properly cleaned and prepared properties for all of our guests. Prista will communicate with guests via text message or phone call in the event that early access (or delayed check-in) is possible. Thank you for your patience and understanding.
For guests with current reservations or those planning their next visit to Myrtle Beach, we recognize that you may have questions about our efforts and contingencies and how the CoVID-19 Coronavirus may affect your plans.
Our Rental Agreement says that the balance of our reservation is due 60 days prior to check-in and refunds are not allowed after the final payment has been made.
We are uncertain how this situation might affect future reservations; therefore, we have created a flexible cancellation policy with payment options and are working with guests that have special situation on a case by case basis.
All final payments have been deferred by 30 days and split into 2 payments in hopes of alleviating some of the financial burden some guests may be experiencing(see below):
- 50% due 30 days from check-in date
- Balance due 14 days prior to check-in date
Families and individuals are going to need an opportunity to relax and enjoy some time away. Prista very much wants to help make that happen and remove any potential obstacles – for that reason we will continue to offer a $99 Deposit Special on new reservations for July .
- 50% due at booking
- Balance due 14 days prior to check-in date
Prista is pleased to introduce “Hassle-Free Cancellation” for all new reservations! Reservations which are eligible for this new policy:
- check-in date on or after Aug 1st
- 25% deposit due at booking
- Balance due 30 days prior to check-in date
- Full refund on reservations cancelled up to 2 days prior to arrival
Our mission will always be to provide guests with “A Better Myrtle Beach Vacation” and an exceptional experience.
However, we do understand and respect that many guests have additional considerations to evaluate with regard to a previously booked reservation. We look forward to being able to help you plan your stay – if not right now, then whenever you are ready to travel!
The health and safety of our guests, owners and team is our top priority.
Due to the rapidly changing environment in which we are all now operating, it is our desire to respond to as many phone calls and emails as possible and hope that this page will share accurate and helpful information. We will do our best to keep it current and updated in as timely a manner as possible.
We will continue to monitor and follow the guidance provided by local government and health authorities.
Additional Precautions Currently Being Taken
Check-in and Check-out
All our properties are accessed either via wi-fi enabled keypad at the door or on-site lock box. Therefore, guests can go directly to the resort/condo. Prista communicates access instructions to all guests via email. Please ensure that you have received this information prior to arriving at the property.
NOTE to guests checking into the Margate Tower: To the extent possible (and practical), a member of our Prista team will meet you in the lobby with your key; limiting the need for guests to access lock boxes in the (small) mail room. Arrangements for you to access your suite will be communicated to you 24 hours prior to your arrival.
Preparation for Guest Arrival
Our Property Care Team continues to use high quality cleaning products and follows industry best practices to ensure each property is properly cleaned and disinfected; with special attention to high-touch’ surfaces such as doorknobs, faucets, light switches, etc.
We will continue to take extra measures recommended by the CDC with regard to work spaces and general hygiene.
Until otherwise advised, every effort will be made to avoid “back to back” rentals and guests whose reservations will be affected by this temporary policy will be contacted and provided with options. Our focus continues to be the health and safety of our guests, owners and team. If you have an existing reservation which falls ‘back to back’ with another check-in we will be reaching out to you directly to discuss options. During this time, Prista will be confirming each reservation to confirm that that there is no conflict with this policy and ask your patience during this time.
If you booked directly through Prista and purchased a RedSky travel insurance policy, please go HERE to find additional information on your policy as well as instructions on how to file a claim. We have been advised, that in most cases, your travel insurance policy will not cover a cancellation due to Covid-19, which is why we have modified our cancellation policy in the best interest of everyone.
Guests who booked their stay on HomeAway/VRBO and purchased a travel insurance policy are being advised to use this LINK to contact the insurance vendor directly.
We realize that many of our guests are dealing with a lot of changes – at work, school and elsewhere and recognize that every guest’s circumstance is different. Now, more than ever, we are anxious to help you with your well-deserved beach vacation.
If you would like to discuss your reservation, please contact our office at 843-868-1647. We do request your patience as we diligently sift through and respond to the many emails and phone messages from guess and owners.
Health and Safety Information
- Wash hands often with soap for a minimum of 20 seconds – especially after you have been in a public place or after blowing your nose, coughing or sneezing.
- Travel size hand sanitizer is convenient for those times when washing your hands is not practical and to the extent possible keep hands away from your face.
- Cover your cough and sneezes with a tissue or use the inside of your elbow.
- Stay inside if you are sick and avoid close contact with people who are sick.
- Clean and disinfect frequently touched surfaces daily.
- Respect the personal space of others.
Additional information is available on the CDC Website.
If you believe you have been exposed to CoVID-19 Coronavirus prior to or during your stay in Myrtle Beach: Please contact us ASAP and refer to the South Carolina Department of Health and Environment Control’s WEBSITE for additional information.
Most of all we wish for everyone to stay well, follow the directive of your local authorities and reach out to us with questions or concerns. As always, we appreciate your patience and understanding as we are experiencing a large number of calls and emails – and are working diligently to respond as quickly as possible.