For updated COVID-19 information, policies and procedures Click Here. We are updating this page frequently as we receive more information from state and local officials.

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Coronavirus Update

A Message from Prista Vacation Rentals: CoVID-19 (Coronavirus)

Updated – May 21st 2020

 

Prista is looking forward to being able to welcome our guests back to Myrtle Beach!

 

  • All private and public access to Grand Strand beaches are open!
  • Restaurants are now able to offer indoor as well as outdoor dining. Many will also continue to provide take-out, delivery and curbside service.
  • Most retail businesses are open and others are preparing to do so – some continue to operate with temporary limited hours.
  • Public pools are allowed to open with some new policies in place to comply with the new DHEC and CDC health and safety guidelines. NOTE: Some pools still remain closed – please see below.
  • Many popular attractions will begin to open on Friday, May 22nd

The following resorts have reported that their pools are open:

  • Caribbean Resort
  • Dunes Village Resort
  • Island Vista Resort
  • Magnolia North at Myrtlewood
  • Patricia Grand Resort
  • Sandy Beach Resort

The pools at the resorts below remain closed at this time:

  • Beach Cove Resort
  • Laurel Court and Arrowhead at Kingston Plantation (guests have access to 2 other pools within Kingston Plantation)
  • Magnolia Place at Myrtlewood (scheduled to open on 6/1)
  • Margate Tower

As the Grand Strand is preparing to welcome visitors during the upcoming summer tourist season,  it is important to keep in mind that following the social distancing guidelines and healthy hygiene will help prevent the spread of Covid-19 virus.  

Our teams will fully comply with state and local ordinances and ask our guests to do the same We are receiving guidance of health authorities, local government and industry best practices and are continuing to take the necessary precautions and additional steps to ensure the health and safety of our guests, owners and team members.  

Beach Rules

Please refer to the links below for answers to frequently asked questions with regard to general beach rules and ordinances.

Horry County (Kingston Plantation including Margate Tower)

North Myrtle Beach (Beach Cove Resort)

City of Myrtle Beach (Sandy Beach, Patricia Grand, Caribbean Resort, Island Vista Resort, Dunes Village Resort)

Guest Reservations, Changes and Cancellations

Our primary focus is the health and safety of our guests and team.  For that reason, Prista will continue to offer flexible cancellation and payment on all new reservations, as well as rescheduling requests for guests who are unable to travel due to concerns or travel restrictions due to CoVID-19. Guests are requested to contact us directly with any questions or concerns.

 

Prista has a limited number of private vacation rentals available for long term guests looking to work/school  from home and  ‘quarantine’ at the beach.

Please contact us directly if you are interested in pricing and availability for this type of reservation.

 

Q.  We are still concerned about traveling. What are our options to cancel or reschedule our stay?

A.   Our team understands that some guests may still have concerns with regard to Covid-19 and traveling. Reach out to us directly and we can assist you with cancelling or rescheduling your reservation. Guests who are outside of our flexible cancellation policy still have options:

  • 100% Refund in the form of a Guest Credit towards a future stay
    When you are ready to reschedule your stay please send us an email or give us a call.

Q.   How will I know when the pools, venues and attractions are open?

A.   Prista will continue to update this page with information and direct links.

For guests with current reservations or those planning their next visit to Myrtle Beach, we recognize that you may have questions about our efforts and contingencies and how the CoVID-19 Coronavirus may affect your plans.

Our Rental Agreement says that the balance of our reservation is due 60 days prior to check-in and refunds are not allowed after the final payment has been made.
 We are uncertain how this situation might affect future reservations; therefore, we have created a flexible cancellation policy with payment options and are working with guests that have special situation on a case by case basis. 

All final payments have been deferred by 30 days and split into 2 payments  in hopes of alleviating some of the financial burden some guests may be experiencing(see below):

  • 50%  due 30 days from check-in date
  • Balance due 14 days prior to check-in date

New Reservations
Families and individuals are going to need an opportunity to relax and enjoy some time away. Prista very much wants to help make that happen and remove any potential obstacles – for that reason we will continue to offer a $99 Deposit Special for new reservations.

  • 50%  due 30 days from check-in date
  • Balance due 14 days prior to check-in date

Our mission will always be to provide guests with “A Better Myrtle Beach Vacation” and an exceptional experience.
However, we do understand and respect that many guests have additional considerations to evaluate with regard to a previously booked reservation.

The health and safety of our guests, owners and team is our top priority.
Due to the rapidly changing environment in which we are all now operating, it is our desire to respond to as many phone calls and emails as possible and hope that this page will share accurate and helpful information. We will do our best to keep it current and updated in as timely a manner as possible.

We will continue to monitor and follow the guidance provided by local government and health authorities.

 

Additional Precautions Currently Being Taken 

Check-in and Check-out
All our properties are accessed either via wi-fi enabled keypad at the door or on-site lock box. Therefore, guests can go directly to the resort/condo. Prista communicates access instructions to all guests via email. Please ensure that you have received this information prior to arriving at the property. NOTE to guests checking into the Margate Tower: Until further notice, Prista will not be utilizing the mailroom lock boxes. We will communicate directly with you to make special arrangements for you to access your suite when you arrive.

Preparation for Guest Arrival
Our Property Care Team continues to use high quality cleaning products and follows industry best practices to ensure each property is properly cleaned and disinfected; with special attention to high-touch’ surfaces such as doorknobs, faucets, light switches, etc.

We will continue to take  extra measures recommended by the CDC with regard to work spaces and general hygiene.

Until otherwise advised, Prista will not be booking “back to back” rentals and guests whose reservations will be affected by this temporary policy will be contacted and provided with options. Our focus continues to be the health and safety of our guests, owners and team. If you have an existing reservation which falls ‘back to back’ with another check-in we will be reaching out to you directly to discuss options. During this time, Prista will be confirming each reservation to confirm that that there is no conflict with this policy and ask your patience during this time.

Travel Insurance

If you booked directly through Prista and purchased a RedSky travel insurance policy, please go HERE to find additional information on your policy as well as instructions on how to file a claim. We have been advised, that in most cases, your travel insurance policy will not cover a cancellation due to Covid-19, which is why we have modified our cancellation policy in the best interest of everyone.

Guests who booked their stay on HomeAway/VRBO and purchased a travel insurance policy are being advised to use this LINK to contact the insurance vendor directly.

We realize that many of our guests are dealing with a lot of changes – at work, school and elsewhere and recognize that every guest’s circumstance is different.   Now, more than ever, we are anxious to help you with your well-deserved beach vacation.

If you would like to discuss your reservation, please contact our office at 843-868-1647. We do request your patience as we diligently sift through and respond to the many emails and phone messages from guess and owners.

Health and Safety Information

  • Wash hands often with soap for a minimum of 20 seconds – especially after you have been in a public place or after blowing your nose, coughing or sneezing.
  • Cover your cough and sneezes with a tissue or use the inside of your elbow.
  • Stay inside if you are sick and avoid close contact with people who are sick.
  • Clean and disinfect frequently touched surfaces daily.

Additional information is available on the CDC Website.

If you believe you have been exposed to CoVID-19 Coronavirus prior to or during your stay in Myrtle Beach: Please contact us ASAP and refer to the South Carolina Department of Health and Environment Control’s WEBSITE for additional information.

Most of all we wish for everyone to stay well, follow the directive of your local authorities and reach out to us with questions or concerns.   As always, we appreciate your patience and understanding as we are experiencing a large number of calls and emails – and are working diligently to respond as quickly as possible.