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Privacy Statement

This document was last updated March 2013.

1. Online Privacy Statement

This Privacy Statement describes the online information collection and use practices of the website (“PRISTA”) and its corporate divisions and business affiliates.  This Privacy Statement does not in any way describe PRISTA’s offline information collection and use practices, or the practices PRISTA employs when collecting information online through means other than the above listed website. An example of such additional information collection practices include but are not limited to you as a customer of Prista, LLC or site user sending PRISTA an email message. “We” or “us” or “our” or “PRISTA” refers to and its owners and/or affiliates. PRISTA is strongly committed to protecting the privacy of our customers/users. See our Website Security Policy & Terms and Conditions.


The following explains our practices with respect to the online collection and use of personal information from children under the age of 13, and provides important information on your rights under federal law with respect to such information:

  • We do NOT knowingly collect personally identifiable information from children under the age of 13. We screen users who wish to provide personal information in order to prevent users under the age of 13 from providing such information. If we become aware that we have inadvertently received personally identifiable information from a user under the age of 13, we will immediately delete such information from our records. If we change our collection practices in the future, we will obtain prior, verifiable parental consent before collecting any personally identifiable information from children under the age of 13.  If at any time we establish or begin providing services on any website that in anyway meets the criteria of COPPA we will ensure that full compliance is met in every aspect of COPPA.
  • Due to the fact we do NOT collect any personally identifiable information from children under the age of 13 we also do NOT knowingly distribute such information to any third parties.
  • We do NOT knowingly allow children under the age of 13 to become customers, or otherwise distribute personally identifiable contact information.
  • Due to the fact we do NOT collect any personally identifiable information from children under the age of 13, we do NOT condition the participation in any online activities of a child under the age of 13 on providing personally identifiable information. However, even as outlined above we do NOT knowingly allow children under the age of 13 to access and use in general.


3. Acknowledgement and acceptance of terms

PRISTA its divisions and affiliates are committed to protecting your privacy. This Privacy Statement is current as of the updated date listed above and sets forth our current privacy practices with regard to the information we collect when you or your computer interacts with our website(s).   By accessing or any affiliates or divisions, you as the end user viewing this information and/or website acknowledge and fully understand PRISTA’s Privacy Statement and freely consent to the information collection and use practices described in this Privacy Statement. By submitting information to PRISTA through this website or otherwise you are making an inquiry as to programs and services offered by PRISTA and give PRISTA permission to contact you through Email, fax, or telephone, or any means, even if your phone number is on a “Do Not Call” list.

If PRISTA makes any substantive changes to this Privacy Statement we will announce it on our website(s) and revise the current date listed. If you have provided us with contact information we will send you a notice to the email address we have on file for you. PRISTA will not be responsible for inaccurate or out dated email addresses when supplying Privacy Statement updates. If you have any questions or concerns regarding this policy contact us at Once the changes have been made, your continued use and/or access of the website will constitute your acceptance and consent to the information collection and use practices described in the revised Privacy Statement.

4. Participating Advertiser and Merchant Policies may contain links to websites owned and operated by unaffiliated third parties. These links are provided as a service to you as a user and do not constitute PRISTA’s endorsement or support of the third party websites or the information or content contained within the third-party web sites. Related services and offerings with links from this website, have their own privacy statements that can be viewed by clicking on the corresponding links within each respective website. Unaffiliated third parties who provide information and links through PRISTA are encouraged to participate in industry privacy initiatives and to take a responsible attitude towards privacy.  However, since we do not have direct control over the policies or practices of participating merchants and other third parties, we are not responsible for and do not endorse the privacy practices or content of those sites.  We recommend and encourage that you always review the privacy policies of any third parties before you provide any personal information or complete any transaction with such parties. Please contact each third party provider directly if you have any questions about their privacy policies or the information they require for you to complete any transaction.

5. Information We Collect and How We Use It

PRISTA collects certain information from and about its customers and users, subject to the provisions as outlined in Section 2 above, in the following ways which include but are not limited to: directly from our web server logs and from cookies. also collects information volunteered by you in several areas, including rental applications, private vacation property information requests, account pages, logins, site registrations, and surveys.  Certain information we request for you to participate in certain features within the website(s) may include but not be limited to personally identifiable information such as name, address, telephone and fax numbers, email address, and financial, billing or credit card information.  We will at all times inform you at the time we collect information whether the information requested is necessary for you to participate in a particular feature or access a particular product on the website(s).

Visitors to our website can use a credit card to book a private vacation stay rental unit.  If you are using PRISTA to book your private vacation stay rental, we will request certain financial information.  Any financial information we collect will be used only to bill you for the private vacation rental unit you agreed to reserve under the terms and conditions of that unit’s rental agreement.  If your payment is made by credit card, this information may be forwarded to your credit card provider or our third-party payment processor. PRISTA does not store customer credit card numbers.

We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary including but not limited to the following:

  • To fulfill your booking requests for private vacation stay reservations, services or credit card deposit/payment authorizations
  • To respond to legal process including a court order or comply with federal, state, or local law
  • In connection with a merger, acquisition, or liquidation of PRISTA or its affiliates and business divisions

The information collected may also be used to respond to specific requests by you including sending you periodic information and special offers from PRISTA or its affiliates and our sponsors and/or advertisers, to provide you with updates on offerings and features, to provide you with product or vacation rental information from PRISTA affiliates, to provide notice of changes to Terms and Conditions of Use, Security Policy and/or Privacy Statement. The information provided by you may also be used to better understand customers’ interests and usage behavior, and may be collected and/or combined with information from affiliates of PRISTA online or offline sources.

We may also supply the information you provide, on a strictly confidential basis, to service providers, such as credit reporting services, rental management companies etc., who assist us in qualifying, processing, and servicing your vacation stay rental unit.

Newsletter Request: We may provide you with the opportunity to subscribe to E-newsletters and other Email based communications. You may unsubscribe by following the instructions provided in each Email newsletter. PRISTA follows all CAN-SPAM Act 2003 regulations.

  1. a.    Use of Cookies, Web Server Logs and other electronic information collection mechanisms.

When you visit our Website(s), we may track information to administer the site and analyze its usage. Examples of information we may track include:

  • Your computer’s Internet protocol address or IP address.
  • The kind of web browser or computer you use.
  • Number and type of links you click within the site.
  • Locality including the state or country from which you accessed the site.
  • Date and time of your visit(s).
  • Name of your Internet service provider.
  • Pages you viewed on the site.

IP addresses are collected for system administration purposes and for use in studying how people use our site(s) and how PRISTA can improve the use of the site. PRISTA may use cookies to personalize or enhance your user experience.  A cookie is a small text file that is placed on your hard disk by a Web page server.  Cookies cannot be used to run programs or deliver viruses to your computer.  Cookies are uniquely assigned to you, and can only be read by a Web Server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time.  For example, if you personalize a web page or account, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits.  Hence, this simplifies the process of delivering relevant content and eases site navigation by providing and saving your preferences and login information as well as providing personalized functionality.

PRISTA may use cookies to identify customers and to automatically give them access to previously stored information. PRISTA may also use cookies to estimate our audience size and usage patterns and to track the aggregate number of customer returns at our web site(s).  PRISTA may also use cookies to simplify certain processes on the website(s) including but not limited to the filing out of certain forms.

You have the ability to accept or decline cookies by changing certain settings of your web browser. If you reject cookies by changing your browser settings then be aware that this may disable some of the functionality on our website.

6. Use of Web Beacons or GIF files

PRISTA web pages may contain electronic images known as web beacons – sometimes also called single-pixel gifs or gif files – that allows PRISTA to count users who have visited those pages and to deliver co-branded services.  PRISTA reserves the right to include Web beacons in promotional e-mail messages or newsletters in order to determine whether messages have been opened and acted upon.

Some of these web beacons may be placed by third-party service providers to help determine the effectiveness of our communications.  These web beacons may be used by these third-party service providers to place a persistent cookie on your computer.  This allows the service provider to recognize your computer each time you visit certain pages or emails and compile anonymous information in relation to those page views, which in turn enables us and our third-party service providers to learn which advertisements and emails bring you to our website and how you use the site.  PRISTA and its affiliates prohibit web beacons from being used to collect or access any customer’s personal information.

7. Accounts and Access

PRISTA allows you to create a user account to make vacation bookings from PRISTA easier. You can create an account through at any time by providing certain required information including your name, email address, possibly certain financial information, company information/affiliation and creating a unique password.  This will allow some of your information as outlined above to be stored for future vacation booking service requests at PRISTA. We will provide you with the means to ensure that the contact information in your account file is correct and current.  You may review and update this information by logging into your account online.

8. Changes to Privacy Statement

As previously stated, PRISTA has the discretion to update this privacy statement at any time.  When we do, we will also revise the “updated” date at the top of this Privacy page.  We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the information we collect.  If you have provided us with contact information we will send you a notice to the email address we have on file for you. PRISTA will not be responsible for inaccurate or outdated email addresses when supplying Privacy Statement updates. If you have any questions or concerns regarding this policy contact us at Once the changes have been made, your continued use and/or access of the website will constitute your acceptance and consent to the information collection and use practices described in the revised Privacy Statement.

9. Additional rights

California Privacy Rights

California Civil Code § 1798.83 AND S.B. 27 permits our visitors who are California residents to request certain information regarding their disclosures of personal information to third parties for their direct marketing purposes. TO exercise YOUR RIGHTS, YOU MAY MAKE ONE REQUEST EACH YEAR BY EMAILING US AT LEGAL@PRISTA.COM. YOU CAN FIND OUR INFORMATION DISCLOSURE PRACTICES BY READING OUR PRIVACY statement HEREIN.

10. Contacting Us

If you have questions regarding this Privacy Statement, its implementation, failure to adhere to this Privacy Statement and/or the general practices of PRISTA and its affiliates, including requests under California Civil Code, please contact us at or send your request to:

Prista, LLC

Attention:  Privacy Statement Personal

405 Rothrock Road, Suite 103

Akron, Ohio 44321

Prista, LLC and will use commercially reasonable efforts to promptly respond and resolve any problem or question.

© Copyright 2013, Prista, LLC. All Rights Reserved.